Category Archives: Cultural Differences

What is the role of empathy in an offshoring context?

Last week, I gave a presentation at the Technical University in Delft and one of my topics was ’empathy’. I always get some questioning faces when I present a slide with a definition of empathy on it. Normally, technologists get taught about …

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How software developers can overcome Cross-Cultural Communication mistakes in IT offshoring?

  The IT talent pool available in India is highly skilled. These educated IT professionals are good English speakers. They should always try to go that extra mile in cross-cultural communication to understand customer’s needs when working in an IT offshore project. …

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How big are attrition rates in offshore or nearshore teams?

  I frequently hear from people that an aspect which affects the effectiveness of their offshore team is high attrition. It is commonly understood that attrition rates in India are in the range of 20-40% per year which means that …

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What are the Americans doing that we Europeans are not doing?

I frequently speak to people in India that run BPO or software firms and I am always astonished by the numbers. People tell me that they started their software company 5 years back and employ 2000 people today. In Management …

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How do we solve communication problems in (offshore) outsourcing?

21 December 2010 Communication

One of the most frequently cited causes of problems  in (offshore) outsourcing is ‘communication problems’. When I hear people mention this, I always wonder what they mean by ‘communication’.  Because the term itself is very broad and vague, I believe …

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