Prudential Indonesia
Prudential Indonesia, a leading force in the nation’s insurance landscape, was in the midst of a crucial Agile Transformation when they identified the need for a robust Quality Assurance (QA) strategy. Their goal wasn’t just better testing - it was about enabling faster, value-driven delivery with a future-proof approach. Bridging this need, our team partnered with Prudential to shape and embed a streamlined, scalable QA process - both manual and automated - that aligned perfectly with their evolving Agile environment. The result was a smooth transition, improved release quality, and a stronger foundation for continuous delivery.
Requirements Outline
Prudential Indonesia sought a reliable partner to enhance their QA and delivery processes through a combination of manual and automated testing. This initiative aligned with their broader Agile Transformation and required flexible, future-ready solutions. Their core objectives included maximizing QA value, accelerating time-to-market for new features, and leveraging thought leadership to boost internal QA maturity and efficiency. They also aimed to drive innovation and automation to remove delivery bottlenecks, while adopting scalable staffing models to support evolving business needs and internal capacity.
Our Approach & Solutions
- Implemented Agile-based QA framework including shift-left testing, strategic templates, and early QA involvement in all SDLC phases.
- Established manual QA team, defined validation phases, authored detailed test cases, and streamlined defect tracking via JIRA.
- Built modular Selenium framework with Cucumber BDD supporting readable scenarios, backend checks, and non-technical adoption.
- Set up Jenkins pipelines for nightly builds, CI/CD integration, smoke tests, and automated Slack/email reporting.
- Led QA workshops on Selenium, Cucumber, Java, and Git, while mentoring internal champions to train new hires.
- Wrote a comprehensive UAT playbook, conducted mock sessions, and improved QA-product owner collaboration.
- Used business-readable Cucumber BDD aligned with JIRA stories to ensure traceability and simplified user validation.
Business Benefits
- 70% automation coverage of regression scenarios dramatically improved release speed
- Fully integrated CI/CD test pipeline using Jenkins and Selenium enhanced delivery confidence
- UAT engagement skyrocketed, with product owners actively participating in quality checks
- Significantly reduced post-release bugs, boosting user satisfaction and team morale
- Cross-functional alignment improved visibility, accountability, and collaboration across departments
Challenges
- Absence of a formal QA framework, leading to inconsistent testing and unclear accountability
- Heavy reliance on undocumented manual testing, which reduced traceability and slowed release cycles
- No automation in place, resulting in long regression cycles and increased risk of human error
- Limited UAT capability, with product owners unsure how to validate features effectively.
- Developers owning testing responsibilities, creating blind spots, and missing defects
- Lack of structure created inefficiencies and weakened stakeholder confidence in the SDLC.
Tools & Technologies
Jira Confluence, Selenium Cucumber, Katalon Studio
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