The Key Steps to Process OutsourcingDe Belangrijkste Stappen Bij Proces OutsourcingDe nödvändiga stegen för att lyckas med outsourcing av processerEntscheidene Schritte zum Prozessoutsourcing
When it comes to service or process outsourcing based on the requirements of your company, most expert business advisors would suggest that the best way of doing this is to set a bidding process for various BPO providers. Naturally, the request for proposal process for procurement outsourcing is an efficient approach when it comes to comparing the performance level of third party providers either via commercial agreements of contractual terms. But on the other hand, this particular approach is only viable for procurement outsourcing. When used on BPOs, there are possibilities that it might delay project delivery and or totally disconnect the solution from the initial strategic intention.
Als het over diensten of proces outsourcing gaat, gebaseerd op de vereisten van uw bedrijf, zullen de meeste bedrijfsexperts suggereren dat de beste manier om dit te bereiken een biedproces voor verschillende BPO aanbieders is. Natuurlijk is dit een logische en efficiënte stap als men de prestaties van derde partij aanbieders wil meten door middel van commerciële overeenkomsten of contractuele termen. Maar aan de andere kant is deze aanpak alleen handig voor inkoop outsourcing. Als het voor BPO’s gebruikt wordt is het mogelijk dat de levering van het project vertraagd wordt of dat de oplossing totaal los lijkt te staan van de oorspronkelijke strategische intentie.
Är det kommer till att outsourca tjänster eller processer, baserat på ditt företags krav, skulle de flesta experterna föreslå att det bästa sättet att göra detta är att arrangera en budgivning för olika BPO (business process outsourcing) – leverantörer.
Normalt sett är en begäran av en anbudsprocess, för att upphandla outsourcing en effektiv metod för att jämföra prestandanivån hos utomstående leverantörer antingen genom kommersiella avtal eller avtalsvillkor. Men å andra sidan är den här metoden egentligen bara användbar för upphandlad outsourcing. När man använder den till BPO är risken att det kan försinka projektleveranser eller totalt avskilja lösningen from den ursprungliga strategiska avsikten.
Wenn es um Dienstleistungs- oder Prozessoutsourcing, basierend auf den Anforderungen Ihres Unternehmens geht, schlagen die erfahrensten Geschäftsberater vor, dass der Einsatz eines Bietungsverfahrens für verschiedene BPO- Anbieter (Business Process Outsourcing) der beste Weg ist. Natürlich ist das ein logischer und effektiver Schritt, wenn die Leistungen der Drittanbieter durch kommerzielle Vereinbarungen oder Vertragsbedingungen gemessen und verglichen werden. Auf der anderen Seite jedoch, ist dieser bestimmte Ansatz nur realisierbar für Procurement Outsourcing. Wenn dieser auf BPOs angewandt wird, besteht die Gefahr, dass es Projekte verzögert und/oder die Lösung komplett von der anfänglichen strategischen Absichten trennt.
Although process outsourcing has its own advantage for the company such as providing healthy margins for outsourcing advisors, looking for a reliable process outsourcing provider must be made a priority and ensure all angles are covered to protect the interests of the company. Process outsourcing has its own advantages and benefits. For starters, typical process for outsourcing allows third party BPO providers understand what it is you really need by knowing your service specifications. And by doing so, they will also find the best and most ideal solutions for your requirements. Another major advantage you can enjoy is that the process outsourcing will certainly ensure that all analysis and evaluation for BPO requirements are properly done. With this in mind, the company will able to come up with a correct proposal with regards to the products or services that need to be outsourced from third party providers.
Bidding for process outsourcing will also allow third party providers to know that there are other providers offering the same services out there vying for the same position so they have to really make the best effort in order for them to win the bidding process. In addition to that, BPO providers will be filtered accordingly and ensure that the company will be able to find an outsourcing provider willing to meet all process specifications. This will also ensure that third party BPO providers will be able to offer accurate responses in answer to the required specification of the client and by using a systemized approach, there will be no issues regarding nonalignment in the process.
Typically, a good and comprehensive selection process can result to the proper selection of process outsourcing providers based on their capabilities and performance levels when it comes to delivering results and solutions as requested by the clients. But sometimes this process can also provide some disadvantage for the company particularly for short term projects. The process itself will take time and it can create a huge delay on the part of the company looking for outsourcing providers.
Using the process outsourcing has its own advantages which can significantly improve the efficiency of the company’s operation. But on the other hand, it is all practical to understand the downside of this particular approach order to avoid the common mistakes which can lead to the breakdown of the company operation.
To learn more about outsourcing and get your free copy of my book, ‘Outsource This!’ visit http://www.123Employee.com.
About Author:Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting http://www.123Employee.com
About Daven Michaels
Daven Michaels is an award-winning outsourcer and author of the book, ‘Outsource This!’ Daven has been honored more than any other individual or outsourcing organization. You can get more information on outsourcing by visiting http://www.123Employee.com
View all posts by Daven Michaels →
I believe that one important aspect in the process of evaluating the right BPO supplier is ‘humans’. Often we look at facts, numbers, case studies, references in our formal RFP. But we overlook the fact that in the end of the day, success will only come if we human beings can cooperate. So there needs to be a ‘click’ between the people, the values and culture should ‘fit’. And you cannot learn this by paper, you need to meet the people that you are going to cooperate with.