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Fixing Slow, Error-Prone Claims Processing in Insurance

  • Insurance
  • 5 Min Read

Executive Summary

Claims processing is a critical function for any insurance provider, yet many face delays, errors, and customer dissatisfaction due to fragmented systems and manual reviews. This whitepaper explores how Bridge Global helped a fictional mid-sized multi-line insurer overcome these challenges through a unified, automated claims management solution.

By streamlining workflows, improving data accuracy, and enabling real-time communication across teams, the insurer achieved faster payouts, reduced operational costs, and improved customer satisfaction. Through our agile approach, cross-functional expertise, and global delivery capabilities, Bridge Global demonstrates how technology can transform claims processing from a bottleneck into a competitive advantage.

60%

of claims delays stem from incomplete documentation

35%

of claims require rework due to data entry errors

42%

of customers switch after a poor claims experience

The Fix, in a Nutshell

  1. Centralizes all claims data in a single platform for full visibility
  2. Automates routine claim validations to cut manual effort and errors
  3. Enables real-time collaboration between adjusters, underwriters, and customer service for faster resolutions

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