Magento AI Customer Assistant is an Agentic AI shopping experience built for Magento 2. Customers can search for products, ask questions, receive recommendations, manage their carts, track orders, and complete purchases through one natural conversation. Rather than simply answering questions, it understands intent, retrieves accurate information, and performs real shopping actions directly within your Magento storefront.
Powered by semantic search, retrieval-augmented generation (RAG), and your own business knowledge, Agentic AI Shopping Assistant helps shoppers with checkout assistance by finding the right products faster while reducing support requests and improving conversions. It works with your live Magento catalog, pricing, inventory, and store policies to deliver a personalized, human-like shopping experience.
Traditional chatbots:
Agentic AI Ecommerce Assistant:
Demo and Support
Agentic AI for Magento is currently preparing for launch. Join the waitlist to receive product updates, request an early preview, or speak with our team about how Agentic AI can transform your Magento storefront.
Yes. Magento AI Customer Assistant is designed to work with Magento Open Source and can also be adapted for Adobe Commerce environments. Compatibility may depend on your Magento version and any custom extensions installed on your store.
Yes. The assistant can be integrated with Adobe Commerce (Magento Commerce) and configured to work with enterprise features such as customer groups, pricing rules, inventory data, and custom catalog structures.
Customers can search for products using natural language, ask product-related questions, receive personalized recommendations, compare products, manage their cart, track orders, and get guidance through the checkout process.
Traditional chatbots typically follow predefined scripts and answer limited questions. Magento AI Customer Assistant uses Agentic AI to understand customer intent, retrieve relevant catalog information, and assist with real shopping actions such as product discovery, comparison, cart management, and order tracking.
Yes. The assistant can recommend products based on customer queries, preferences, browsing context, catalog data, availability, and relevant business rules configured for your Magento store.
Yes. Customers can search using conversational queries such as “show me lightweight running shoes under £100” or “find a gift for a 10-year-old.” The assistant interprets the intent and returns relevant products from your Magento catalog.
Yes. The assistant can present side-by-side comparisons of relevant products, helping customers evaluate features, specifications, pricing, and suitability before making a purchase decision.
Yes. The assistant can guide customers through the checkout journey by answering questions, confirming product selections, reviewing cart items, and helping reduce friction during the purchase process.
Yes. When integrated with your Magento order data, the assistant can help customers check order status, shipment updates, delivery information, return policies, and other post-purchase enquiries.
Yes. The assistant can work with your live Magento catalog, including product information, pricing, inventory, categories, store policies, FAQs, and other approved business knowledge sources.
The solution uses conversational AI together with semantic search and retrieval-augmented generation (RAG) to provide relevant, context-aware responses based on your store’s catalog and business knowledge.
Yes. The assistant can be integrated with Magento and other business systems such as ERP, CRM, inventory management, order management, and customer support platforms, depending on your requirements.
Security is an important consideration in the implementation. The assistant can be configured to use approved data sources, secure API connections, and appropriate access controls based on your organisation’s security and compliance requirements.
Customer data handling depends on the deployment configuration. We can discuss options that align with your organisation’s privacy, security, and data governance requirements.
Yes. The assistant can be configured to support multiple languages, making it suitable for Magento stores serving customers across different regions.
Yes. The assistant can be customized to match your brand voice, product catalog structure, business rules, customer journey, FAQs, and specific eCommerce workflows.
Yes. When a query requires human assistance, the assistant can escalate the conversation to a customer support representative or sales team member.
Yes. The solution can provide insights into customer queries, product discovery behaviour, conversation outcomes, support reduction opportunities, and other engagement metrics.
Implementation time depends on the complexity of your Magento store, integrations, catalog size, and customisation requirements. A tailored implementation plan can be provided after reviewing your store setup.
Yes. The solution is designed to support scalable Magento environments and can be adapted for enterprise eCommerce requirements, including large catalogs, custom workflows, and integration needs.
Yes. You can request a demo, join the waitlist, or speak with our team to explore how Agentic AI for Magento can be configured for your Magento storefront.
