{"id":9163,"date":"2017-10-26T13:18:06","date_gmt":"2017-10-26T13:18:06","guid":{"rendered":"https:\/\/www.bridge-global.com\/blog\/blog\/\/?p=9163"},"modified":"2017-10-26T13:18:06","modified_gmt":"2017-10-26T13:18:06","slug":"working-with-people-from-cross-cultural-backgrounds","status":"publish","type":"post","link":"https:\/\/www.bridge-global.com\/blog\/working-with-people-from-cross-cultural-backgrounds\/","title":{"rendered":"Working with People from Cross Cultural Backgrounds"},"content":{"rendered":"

<\/p>\n

India is emerging as a world leader in the outsourcing industry. In the last few decades, we have seen a tremendous increase in the number of companies and startups that cater to outsourcing solutions to the external world.<\/p>\n

Let us take the Information Technology domain. The software development industry mainly relies on taking projects outsourced mainly from the US, Europe, Australia, Middle East and the rest of the world.<\/p>\n

As an IT expert who has been working with Bridge Global <\/a>for the past 5 years, I am fortunate enough to have close-interactions with clients from different parts of the globe. Striking up mutually beneficial communication with your customer holds prime importance in maintaining a healthy relationship.<\/p>\n

The experience of having worked with customers from different nationalities and cultures has helped me to be a confident authority in my domain with remarkable remote collaboration skills.<\/p>\n

Some of the crucial points that I keep in mind during my dealings with clients of cross-cultural backgrounds are listed below:<\/p>\n

Know the customer<\/strong>\u2013 Take time to have an open talk with the customer, to know each other. It is very important to follow the right etiquettes while communicating with the customer. For that, it is very important to know briefly about the customer\u2019s country and culture. Also explain about the lifestyle, culture, specialties, and festivals of your country to them. This will be an icebreaker for both sides.<\/p>\n

Reply to customer\u2019s messages and email on time<\/strong>\u2013 Make it as a practice to reply to customers\u2019 emails and queries as early as possible. If you feel some emails need a bit more time to research and reply, it is always better to acknowledge the receipt of customers email and let them know that you will get back soon with a reply.<\/p>\n

Don\u2019t ask too many personal things<\/strong>\u2013 It is always advisable not to ask too much about customer\u2019s personal life initially. You can ask them once you gel with the customer and you feel that they will take in the right spirit and reply.<\/p>\n

Always keep time difference in mind<\/strong>\u2013 Please be aware of the time difference between you and customer. Make the best use of the overlapping time with the customer to get your queries answered. When scheduling an appointment, always ask for his availability by specifying the time in his time zone.<\/p>\n

Be proactive<\/strong>\u2013 Most customers like people proactively taking responsibility and come up with solutions.<\/p>\n

Make a friendly bond with the customer<\/strong>\u2013 It is always good to ask questions like how was your weekend\/ what are your plans for this weekend to maintain a good rapport with the customer.<\/p>\n

Try to have a visit to customer\u2019s office<\/strong>\u2013 This will make you understand how they work and how they want you to work for them.<\/p>\n

Update about your work to the customer<\/strong>\u2013 It is a good practice to send an email to the customer about your work done for the day so that he may well informed about the project development<\/p>\n

Always follow the golden rule \u201cCUSTOMER IS THE KING\u201d.<\/strong><\/p>\n

I really hope these points will help my readers to foster better relationships with their customers.<\/p>\n

<\/p>\n

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<\/p>\n","protected":false},"excerpt":{"rendered":"

India is emerging as a world leader in the outsourcing industry. In the last few decades, we have seen a tremendous increase in the number of companies and startups that cater to outsourcing solutions to the external world. Let us …<\/p>\n","protected":false},"author":82,"featured_media":9172,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[66],"tags":[],"class_list":["post-9163","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-cultural-differences"],"featured_image_src":"https:\/\/www.bridge-global.com\/blog\/wp-content\/uploads\/2017\/10\/BridgeGlobal_distributedTeam.jpg","author_info":{"display_name":"Vishnu KJ","author_link":"https:\/\/www.bridge-global.com\/blog\/author\/vishnu-kj\/"},"_links":{"self":[{"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/posts\/9163","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/users\/82"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/comments?post=9163"}],"version-history":[{"count":8,"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/posts\/9163\/revisions"}],"predecessor-version":[{"id":9174,"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/posts\/9163\/revisions\/9174"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/media\/9172"}],"wp:attachment":[{"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/media?parent=9163"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/categories?post=9163"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.bridge-global.com\/blog\/wp-json\/wp\/v2\/tags?post=9163"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}